Crickex App Terms and Conditions

1 General Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and the Crickex App ("the Platform", "we", "us"). By creating an account, making a deposit, or placing a bet on the Crickex App, you confirm that you have read and accepted these Terms in full.

The Crickex App is an online sports betting and casino platform operated under a valid gaming licence. The platform is intended for entertainment purposes and is available to eligible players in Bangladesh. All services provided by the Crickex App are subject to these Terms, along with any additional rules or policies published on the platform from time to time.

These Terms are written in English and the English version shall be the authoritative version in all cases. Any translations provided are for convenience only and do not override the English text.

• These Terms apply to all products on the Crickex App, including sports betting, casino, live dealer, and esports markets.
• The Crickex App reserves the right to update these Terms at any time. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
• These Terms are governed by the laws of the jurisdiction under which the Crickex App holds its gaming licence.

2 Account Registration

To use the full features of the Crickex App, you must register a player account. Registration is free and open to eligible individuals who meet the requirements set out below. You may only hold one account on the Crickex App at any time — duplicate accounts will be closed and any associated funds may be forfeited.

When registering on the Crickex App, you agree to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, residential address, and contact details. Providing false or misleading information is a breach of these Terms and may result in immediate account suspension.

• You must be at least 18 years of age to register on the Crickex App.
• Only one account is permitted per person, per household, and per device.
• You must not register on behalf of another person or allow another person to use your account.
• The Crickex App may require identity verification (KYC) before processing withdrawals or activating bonuses. This may include a copy of your national ID, passport, or utility bill.
• Accounts that remain inactive for 12 months may be subject to a dormancy fee or closure at the Crickex App's discretion.
• You are responsible for ensuring your account details remain current. Update your information promptly if anything changes.

3 Deposits and Withdrawals

All financial transactions on the Crickex App are conducted in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, Rocket, and local bank transfer. No currency conversion fees are applied to BDT transactions on the Crickex App.

Deposits are credited to your Crickex App account instantly in most cases. If a deposit does not appear within 30 minutes, contact the support team with your transaction reference number. The Crickex App is not responsible for delays caused by third-party payment processors.

• Minimum deposit amount: BDT 200. Maximum deposit limits vary by payment method.
• Withdrawals are processed within 24 hours for fully verified accounts under normal operating conditions.
• Minimum withdrawal amount: BDT 500. Withdrawals must be made to a payment method previously used for deposit where possible.
• The Crickex App reserves the right to request additional verification before processing large withdrawals.
• Funds deposited must be wagered at least once before a withdrawal can be requested, unless otherwise stated.
• The Crickex App does not accept deposits from third parties. All funds must come from a payment method registered in your own name.

4 Betting Rules

All bets placed on the Crickex App are subject to the specific rules applicable to each sport or market. By placing a bet, you confirm that you understand and accept the relevant rules. It is your responsibility to check the rules for each market before placing a wager.

Once a bet is confirmed on the Crickex App, it cannot be cancelled or amended by the player. Bets are settled according to the official result of the relevant event as determined by the governing body. In the event of a dispute, the Crickex App's decision is final.

• Odds displayed on the Crickex App are subject to change until a bet is confirmed. The odds at the time of confirmation are the odds that apply to your bet.
• The Crickex App reserves the right to void bets placed at clearly erroneous odds due to a technical or human error.
• Bets on events that are abandoned, postponed, or cancelled will be settled according to the specific rules for that sport and market.
• Live betting markets may be suspended at any time during an event. Bets already confirmed before suspension remain valid.
• The Crickex App reserves the right to limit bet amounts for individual players or markets at its discretion.
• Any bet placed using funds obtained through fraudulent activity will be voided and the account suspended.

5 Bonus and Promotions

The Crickex App offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to the general bonus rules set out here. Players are responsible for reading and understanding the terms of any bonus before claiming it.

Bonus funds are credited to a separate bonus balance on the Crickex App. Bonus funds must meet the applicable wagering requirement before they can be converted to withdrawable cash. Wagering requirements vary by promotion and are clearly stated in each offer's terms.

• The welcome bonus on the Crickex App is available to new players on their first deposit only. One welcome bonus per player, household, and device.
• Wagering requirements must be completed within the validity period stated in the offer. Unused bonus funds expire at the end of the validity period.
• Bonus funds may only be used on eligible games or markets as specified in the offer terms. Using bonus funds on excluded games will not contribute to wagering requirements.
• The Crickex App reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through multiple accounts, coordinated betting, or arbitrage — will result in bonus cancellation and may lead to account closure.
• Winnings generated from bonus funds that have not met wagering requirements cannot be withdrawn until the requirements are fulfilled.

6 Account Security

You are solely responsible for maintaining the confidentiality of your Crickex App login credentials, including your username and password. You must not share your account details with any other person. The Crickex App will never ask for your password via email, live chat, or any other channel.

Any activity carried out under your Crickex App account — including bets placed, deposits made, and bonuses claimed — is your responsibility, whether or not you authorised the activity. If you suspect that your account has been accessed without your permission, you must contact the Crickex App support team immediately.

• Use a strong, unique password for your Crickex App account and do not reuse it on other platforms.
• Log out of your account after each session, especially when using a shared or public device.
• The Crickex App uses SSL encryption to protect all data transmitted between your device and the platform.
• Two-factor authentication (2FA) is available and strongly recommended for all Crickex App accounts.
• The Crickex App is not liable for losses resulting from unauthorised account access caused by your failure to keep credentials secure.

7 Prohibited Conduct

The Crickex App maintains a fair and secure environment for all players. Certain activities are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities where applicable.

• Opening more than one account on the Crickex App, whether under your own name or another identity.
• Using automated software, bots, scripts, or any other tool to interact with the Crickex App platform in an unauthorised manner.
• Colluding with other players to manipulate the outcome of bets or casino games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained this way will be voided.
• Using the Crickex App for money laundering or any other illegal financial activity.
• Providing false identity information or impersonating another person during registration or verification.
• Attempting to reverse-engineer, copy, or reproduce any part of the Crickex App platform without written permission.

8 Responsible Gaming

The Crickex App is committed to promoting responsible gambling. Betting should be an enjoyable form of entertainment, not a way to generate income or escape personal problems. The platform provides a range of tools to help players stay in control of their activity.

If you feel that your gambling is becoming a problem, the Crickex App encourages you to use the responsible gaming tools available in your account settings. You can also contact the support team at any time to discuss your options.

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit into your Crickex App account.
• Loss limits: Restrict the amount you can lose over a defined period.
• Session time reminders: Receive notifications after a set period of continuous play.
• Self-exclusion: Temporarily or permanently exclude yourself from the Crickex App. Self-exclusion requests are processed within 24 hours.
• Reality checks: Regular pop-up reminders showing how long you have been playing and your net position for the session.

For more information on responsible gaming tools and support resources, visit the Responsible Gaming page on the Crickex App.

9 Privacy and Data

The Crickex App collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy. The Crickex App does not sell personal data to third parties.

• Personal data collected includes name, date of birth, address, contact details, and payment information.
• Data is used for account management, identity verification, fraud prevention, and regulatory compliance.
• The Crickex App may share data with payment processors, identity verification providers, and regulatory authorities where required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal and regulatory obligations.

For full details, read the Privacy Policy on the Crickex App.

10 Limitation of Liability

The Crickex App provides its services on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, the Crickex App does not guarantee uninterrupted access or error-free operation.

• The Crickex App is not liable for losses arising from platform downtime, technical errors, or interruptions to internet connectivity.
• The Crickex App is not responsible for losses resulting from a player's failure to read and understand the applicable betting rules or bonus terms.
• In no event shall the Crickex App's total liability to any player exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• The Crickex App is not liable for any indirect, consequential, or punitive damages arising from the use of the platform.

11 Changes to Terms

The Crickex App reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. It is your responsibility to check this page periodically for updates.

Continued use of the Crickex App after updated Terms are published constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

• Material changes to these Terms will be communicated to registered players via email or an in-platform notification where possible.
• Changes take effect immediately upon publication unless a specific effective date is stated.

12 Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, the Crickex App support team is available 24 hours a day, 7 days a week.

• Live chat: Available directly within the Crickex App platform — the fastest way to get a response.
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common questions about accounts, payments, and bonuses.