Betting on the Crickex App should always be fun — a bit of excitement on a cricket match, a spin on your favourite slot, or a live casino session after work. The moment it stops feeling like entertainment and starts feeling like pressure, that is when our responsible gaming tools are here to help you take back control.
The Crickex App gives every player the tools to stay in control — for free, at any time, with no questions asked.
Play ResponsiblyEvery tool listed here is available to all registered players on the Crickex App — completely free, accessible from your account settings, and effective immediately upon request.
Set a daily, weekly, or monthly cap on how much you can deposit into your Crickex App account. Once the limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing it is instant.
Decide in advance how much you are comfortable losing over a set period. The Crickex App will stop you from placing bets once your loss limit is reached, giving you a hard boundary that protects your bankroll automatically.
Set a maximum session length so the Crickex App automatically logs you out after a defined period of play. This is one of the simplest ways to prevent long, unplanned sessions that can creep up on you without you noticing.
Enable regular pop-up reminders on the Crickex App that show you how long you have been playing and your net win or loss for the session. A quick reality check every 30 or 60 minutes can make a real difference to how you play.
Need a short pause? The Crickex App lets you take a break from betting for 24 hours, 7 days, or 30 days. During a break, you cannot log in or place bets . Your account and balance are kept safe and will be waiting for you when your break ends.
If you feel you need a longer break, the Crickex App offers self-exclusion for 6 months, 1 year, or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from us.
Responsible gaming is not just a legal checkbox for the Crickex App — it is a genuine part of how we operate. We believe that betting should be a form of entertainment, not a source of financial stress or emotional harm. That is why the Crickex App has built a full suite of responsible gaming tools directly into the platform, available to every player in Bangladesh at no cost.
The Crickex App is licensed and regulated, which means we are legally required to offer responsible gaming protections. But beyond the legal requirement, we genuinely care about the wellbeing of our players. If you are betting on cricket, playing Fortune Dragon, or enjoying a live casino session, we want that experience to stay positive. The moment it does not, we want you to know exactly what to do and how to get help.
Problem gambling is more common than most people realise, and it can affect anyone regardless of how experienced they are as a bettor. It does not always look like someone losing everything overnight. Often it starts gradually — chasing a loss here, spending a bit more than planned there — until it becomes a pattern that is hard to break.
The Crickex App encourages all players to be honest with themselves about their gambling habits. Gambling should never be used as a way to make money, solve financial problems, or escape from stress. If you find yourself thinking about betting when you should be focused on other things, or if you feel anxious or irritable when you are not able to bet, these are signs worth paying attention to.
Remember: The Crickex App is designed for entertainment. Every game and bet has a built-in house edge, which means over time the platform will always have a mathematical advantage. Never bet more than you can comfortably afford to lose.
The following signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself, we strongly encourage you to use the responsible gaming tools on the Crickex App or reach out to our support team.
Betting more money than you originally planned or can afford to lose
Chasing losses by placing bigger bets to try to win back what you lost
Lying to family or friends about how much time or money you spend on betting
Borrowing money or selling possessions to fund your gambling
Feeling restless, irritable, or anxious when you are not able to bet
Neglecting work, family, or personal responsibilities because of gambling
Using gambling as a way to escape stress, anxiety, or personal problems
Spending more time thinking about gambling than other areas of your life
If you recognise four or more of these signs, please use the self-exclusion tool on the Crickex App immediately and consider speaking to a professional support service. You are not alone and help is available.
Setting limits on the Crickex App takes less than two minutes. Here is exactly how to do it so you can get your controls in place right away.
Go to the Crickex App and log in with your registered email and password. If you do not have an account yet, register first — responsible gaming tools are available from day one.
Click on your profile icon in the top right corner of the Crickex App and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section in your account settings. All available tools — deposit limits, loss limits, session limits, reality checks, take a break, and self-exclusion — are listed here.
Select the tool you want to use and enter your preferred limit or duration. Confirm your choice and the limit will take effect immediately. Decreasing a limit is always instant; increasing one requires a 24-hour waiting period.
If you are struggling to set limits yourself or want to request self-exclusion urgently, contact the Crickex App support team via live chat 24/7. Our team will action your request immediately without any delay.
The Crickex App is strictly an 18+ platform. We verify the age of every player during the registration and KYC process. If you share a device with younger family members, we strongly recommend using parental control software to prevent access to betting sites. The Crickex App supports the use of third-party filtering tools that can block gambling websites on shared devices.
If you suspect that a minor has accessed the Crickex App using your account or another account, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will investigate all reports promptly.
The Crickex App makes the following commitments to every player on our platform. These are not just words — they are built into how the platform operates every single day.
Responsible gaming on the Crickex App is a two-way commitment. We provide the tools and the support — you use them when you need them. Together, we keep betting fun.
Ask yourself these questions honestly. If you answer "yes" to three or more, consider using the Crickex App responsible gaming tools today.
Have you ever spent more on betting than you planned to in a single session?
Have you tried to win back money you lost by placing more bets?
Has anyone close to you expressed concern about your gambling habits?
Do you feel anxious or irritable when you cannot access the Crickex App?
Have you ever borrowed money or used savings to fund your betting?
Do you find it difficult to stop betting once you have started a session?
Cap your daily/weekly spend
Auto logout after set time
Pause for 1–30 days
6 months to permanent
Our support team is available 24/7. If you are struggling with your gambling habits, reach out — we will help you set limits or process a self-exclusion request right away.
A closer look at the responsible gaming controls available to every player on the Crickex App platform.
Choose a daily, weekly, or monthly deposit cap in BDT. The limit applies across all payment methods including bKash and Nagad. Reducing your limit takes effect immediately; increasing it requires a 24-hour review period to give you time to reconsider.
Set the maximum amount you are willing to lose over a day, week, or month. Once your loss limit is reached, the Crickex App will prevent you from placing further bets until the period resets. This is one of the most effective tools for bankroll protection.
Define how long a single betting session can last. When the time is up, the Crickex App will display a notification and log you out automatically. You can set sessions as short as 30 minutes or as long as several hours depending on your preference.
Receive a pop-up notification at regular intervals — every 30, 60, or 90 minutes — showing your session duration and net result. You can choose to continue or end your session. Reality checks are a gentle but effective reminder to stay aware of your play.
Step away from the Crickex App for a defined period — 24 hours, 7 days, or 30 days. Your account is suspended during this time and you cannot log in or place bets. Your balance is fully preserved and accessible once the break period ends.
Request a self-exclusion for 6 months, 1 year, 5 years, or permanently. Your account is fully closed, all marketing is stopped, and you cannot reopen the account during the exclusion period. This is the strongest tool available and takes effect within minutes of your request.