Your privacy matters to us. This Privacy Policy explains exactly what personal data the Crickex App collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, just clear answers.
Six core commitments the Crickex App makes to every player in Bangladesh when it comes to handling personal information.
Every page and transaction on the Crickex App is protected by SSL encryption. This means your personal details, payment information, and account activity are transmitted securely and cannot be intercepted by third parties.
The Crickex App does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and comply with legal obligations — nothing else.
The Crickex App only collects the data that is genuinely necessary to run your account and comply with regulatory requirements. We do not collect data we do not need, and we do not keep data longer than required.
This Privacy Policy tells you exactly what data we collect, why we collect it, who we share it with, and how long we keep it. There are no hidden data practices on the Crickex App. What you read here is what we do.
You have the right to access, correct, or request deletion of your personal data held by the Crickex App. You can also object to certain types of processing. We respond to all data rights requests within 30 days.
All personal data held by the Crickex App is stored on secure servers with access controls, firewalls, and regular security audits. Player funds are held in segregated accounts separate from operational funds.
Your consent: By registering an account or using the Crickex App, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use the Crickex App platform.
The Crickex App is an online sports betting and casino platform operated under a valid gaming licence. When this Privacy Policy refers to "we", "us", or "the Crickex App", it means the licensed entity responsible for operating the platform and processing your personal data.
The Crickex App is the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your data and are responsible for ensuring it is handled in accordance with applicable data protection laws and our licensing obligations.
If you have any questions about how the Crickex App handles your personal data, you can contact our data protection team at any time using the details in Section 12 of this policy.
The Crickex App collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification providers. Here is a clear breakdown of what we collect and why.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport copy | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | bKash/Nagad number, bank account details, transaction history | Deposit and withdrawal forms |
| Account Activity | Bets placed, games played, login history, bonus usage | Automatically recorded on the platform |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Communications | Live chat transcripts, support emails, feedback | When you contact the Crickex App support team |
The Crickex App does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
The Crickex App uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with those stated here.
Marketing opt-out: You can opt out of marketing communications from the Crickex App at any time by updating your preferences in account settings or by contacting support. Opting out of marketing does not affect essential account communications.
The Crickex App processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity.
The Crickex App does not sell your personal data to third parties. We share your data only where necessary to operate the platform, comply with legal obligations, or protect the interests of our players. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards.
All third-party data processors used by the Crickex App are contractually bound to process your data only for the specified purpose and to maintain appropriate security standards.
The Crickex App uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.
You can manage your cookie preferences at any time through your browser settings or the cookie consent tool on the Crickex App. Note that disabling essential cookies may affect the functionality of the platform.
The Crickex App retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our gaming licence and AML obligations require us to retain certain records for a minimum period even after your account is closed.
When data is no longer required, the Crickex App securely deletes or anonymises it so it can no longer be linked to you as an individual.
As a player on the Crickex App, you have a number of rights over your personal data. We take these rights seriously and will respond to all valid requests within 30 days. In some cases, legal or regulatory obligations may limit our ability to fulfil a request, and we will explain this clearly if it applies.
Request a copy of the personal data the Crickex App holds about you.
Ask us to correct inaccurate or incomplete personal data on your account.
Request deletion of your data where there is no legal basis to retain it.
Ask us to limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format where applicable.
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact the Crickex App data protection team at [email protected]. We may need to verify your identity before processing your request.
The Crickex App takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.
Your role in security: While the Crickex App takes every reasonable precaution, you also play a part. Use a strong, unique password, enable 2FA, and never share your login credentials with anyone. Contact support immediately if you suspect unauthorised access to your account.
The Crickex App is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during the registration process and as part of our KYC procedures.
If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Crickex App, please contact us at [email protected] so we can investigate and take appropriate action.
The Crickex App may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "last updated" date.
For significant changes that materially affect how we use your personal data, we will notify registered players by email or via an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how the Crickex App protects your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way the Crickex App handles your personal data, please get in touch with our team. We are committed to resolving privacy-related queries promptly and transparently.
Response time: We aim to respond to all privacy-related requests within 5 business days and will always complete a full response within 30 days as required by applicable data protection standards.